Privacy Policy

1. Information We Collect

We collect only the minimum information necessary to provide our services. This includes:

· Information you actively provide — name, email address, phone number, organisation, and the content of any enquiry you submit via our contact form or consultation request;

· Information collected automatically — access logs (IP address, access time, browser type, operating system, referring page) and cookie identifiers;

· Communication records — emails, messages and call records generated through your interaction with us.

2. How We Use Your Information

We use your information for the following purposes:

· To respond to your enquiry and provide the services you have requested;

· To assess your needs and recommend appropriate medical education or healthcare navigation pathways;

· To improve website functionality and user experience;

· With your explicit consent, to send you service updates or industry insights;

· To comply with applicable laws, regulations and regulatory requirements.

We do not use your personal information for any other purpose not stated in this policy.

3. Cookies and Similar Technologies

This website uses essential cookies to maintain basic functionality (such as language preferences and session state). We may also use analytics cookies to understand how users interact with our website, with all analytics data being anonymised.

You may refuse or delete cookies at any time through your browser settings. Please note that some features may not function properly as a result.

4. Sharing and Disclosure

We do not sell your personal information. We may share your information with third parties only in the following circumstances:

· With your explicit authorisation, to provide necessary information to healthcare institutions, education partners or service contacts you have selected, in order to facilitate the service;

· With trusted service providers who assist in operating our website (such as cloud hosting, email services, analytics), limited to the minimum information necessary for them to perform the entrusted task;

· Where required by law, regulation, regulatory authority or legal process.

5. Cross-border Data Transfers

Mediversity Global operates as a bi-directional service platform between China and overseas markets, and our services inherently involve cross-border data transfers. Our infrastructure is distributed between China (Tencent Cloud, Shanghai) and the UK (AWS, London), and your information may be transferred and stored between these locations.

We apply industry-standard transmission encryption (TLS) and access control to ensure data security during cross-border transfers.

6. Data Storage and Security

We apply reasonable technical and organisational measures to protect your personal information, including but not limited to transmission encryption (HTTPS), access control and audit logging.

Enquiry information is typically retained for up to two years after service completion; automatically collected access logs are retained for six months. Where applicable laws require otherwise, those requirements apply.

7. Your Rights

Subject to the applicable laws of your jurisdiction (including China's Personal Information Protection Law, UK GDPR and EU GDPR), you have the following rights in relation to your personal information:

· Right to access and obtain a copy of your personal information;

· Right to rectify inaccurate or incomplete information;

· Right to delete your personal information (where permitted by law);

· Right to withdraw previously given consent;

· Right to restrict or object to specific processing;

· Right to data portability (where technically feasible).

To exercise any of these rights, please contact us using the details at the bottom of this page.

8. Children's Information

This website is not intended for children under the age of 14. If you are under 14, please do not submit any personal information through this website. If we become aware that we have inadvertently collected information from a child, we will delete it promptly.

9. Policy Updates

We may update this privacy policy from time to time in response to changes in law, regulation or our business. Significant changes will be notified through a website announcement. Continued use of the website following such updates constitutes your acceptance of the updated policy.

10. Governing Law

This privacy policy is governed by the laws of the People's Republic of China. For users from the UK and EU, we additionally comply with the relevant provisions of the UK GDPR and EU GDPR.